When the website is the operation.

Tier 3 WordPress care — 4 hours of dedicated dev time, quarterly strategy, priority support, and a real human you can call when something breaks. R4,500 a month, no annual lock-in.

Talk to us

What's in Operational Care

Operational Care is Digital Care plus dedicated capacity. For businesses where the website generates revenue or runs the operation — where unplanned downtime costs more in a single afternoon than the retainer costs in a month. You get the monthly stack, four hours of named dev time, and a real human on call when something breaks.

  • Everything in Digital Care

    Site Care plus performance budget enforcement, monthly content hour, quarterly site review, image optimisation refresh. The foundation — assumed, not re-listed.

  • 4 hours dedicated dev time / month

    Small feature additions, integration tweaks, complex content workflows, deep troubleshooting. Use it or lose it within the month — doesn't bank. Anything beyond 4 hours goes via separate quote at retainer rate.

  • Quarterly strategy call + roadmap

    60-min video call plus a written 2-3 page roadmap document. Concrete recommendations with effort estimates for the next 3-6 months — what to build, what to retire, what's slowing down. Not visioning.

  • Priority support, next-business-day SLA

    Non-emergency issues acknowledged within 4 business hours, resolved by end of next business day. Emergencies (site down, security incident, broken checkout) handled same-day, 7 days a week.

  • Staging environment + deploy pipeline

    Full staging copy of production. Deploys via merge-to-main with automated tests. You review changes before they ship; we can roll back in minutes if something lands wrong.

  • Custom integration work

    Third-party APIs, CRM connections, custom form workflows, single sign-on. Inside the 4-hour budget if scope fits; quoted separately if larger. We tell you which before we start, not after.

Plain pricing

Operational Care is R4,500/month — Digital Care plus the deliverables above. The other tiers below are for businesses where the website is content-led (Site Care at R1,250) or growing past launch (Digital Care at R2,300, with performance + monthly content). Same upgrade path either way; pick what fits and change later.

Site Care plans

Site Care

R1,250 / month

  • Hosting monitored 24/7
  • Daily core + plugin updates
  • Monthly off-site backups
  • Security patching

Digital Care

R2,300 / month

  • Everything in Site Care
  • Daily off-site backups
  • Performance tuning
  • Monthly content updates (1 hr)
  • Quarterly site review

Operational Care

R4,500 / month

  • Everything in Digital Care
  • 4 hours of dev time / month
  • Quarterly strategy call
  • Priority support

All prices exclude VAT (15%).

Operational Care is the Tier 3 plan (R4,500/month). Everything in Digital Care plus what's above.

Common questions about Operational Care

How does the 4 hours of dev time work?
Use it or lose it within the month — it doesn't bank. Examples that fit inside 4 hours: 2-3 small feature additions, a custom integration with a third-party tool, or a deep performance audit plus fix. Larger projects go via a separate quote at retainer rate (10-15% lower than our standard rate).
What's the SLA for "priority support"?
Non-emergency: acknowledged within 4 business hours; resolution targeted by end of next business day. Emergency (site down, security incident, broken checkout): same-day response, including weekends. We use this phrasing because it's what we can actually deliver — not a 99.99% number nobody believes.
What counts as "strategy" in the quarterly call?
Concrete recommendations with effort estimates: what to build next, what to retire, what's slowing down, what's costing more than it should. Not visioning sessions. Output: 2-3 page written document so the work survives the call.
When does a business outgrow Operational Care?
When you need more than 4 hours of dedicated dev time per month consistently, or when you need always-on capacity for a custom platform (not a website). That's the threshold where Enterprise makes sense — we build platforms with dedicated teams from there.
Can I bring my own developer?
Yes. We can collaborate or hand over the staging environment. We don't gatekeep access. If your developer takes over completely, you'd move to a lower-tier retainer for hosting and monitoring only.
What about emergency work outside business hours?
Site-down and security incidents get same-day response 7 days a week. Non-emergency after-hours work isn't included; that goes via quote with an after-hours premium. We don't dress this up — calling it "priority support" doesn't mean we work weekends for non-emergencies.

Operational Care is your tech team without the hiring. We've maintained one client's Laravel platform for six years across three CTO turnovers — the website outlasted three management teams. The retainer pays for continuity: the same people who shipped the site are the ones answering when something breaks at 4pm on a Friday. That's the work Operational Care buys.

Bigger team, bigger software? See Enterprise →

Ready to hand over the wheel?

Talk to us